What to include
Describe what you were doing, the screen involved, when it happened and steps that reproduce the issue.
Support in Vietnamese and English.
Email info@sotiem.com. Target response: 2 business days on Free and 1 business day on Pro. If the service may be having an incident, check the public status page.
Do not send sensitive data
Never email real customer names, card numbers, SIN/SSNs, passwords, sign-in codes, complete tickets or detailed financial records.
Replace real customer names and amounts with sample data before attaching a screenshot. You can download a portable JSON export in the Trust Center without a Pro plan.